Legal

Privacy
Policy

Last updated: June 2025

1. Who we are

Aureco Ltd ("Aureco", "we", "us") operates the aureco.co.uk website. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

2. Data we collect

We collect the following personal data when you place an order or submit an enquiry:

  • Name and contact details (email, phone where provided)
  • Delivery address
  • Payment information (processed by our payment provider; we do not store card details)
  • Institution name and requirements (for custom orders)
  • Browsing data (via cookies — see section 6)

3. How we use your data

We use your data to:

  • Process and fulfil your order
  • Communicate about your order or enquiry
  • Send marketing communications (only with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Data sharing

We share your data only with third parties required to fulfil your order: delivery carriers (Royal Mail, DPD), payment processors, and our production partners. We do not sell your data to third parties for marketing purposes.

5. Data retention

We retain order data for 7 years in compliance with HMRC requirements. Marketing preferences and enquiry data are retained until you request deletion. You can request deletion at any time by emailing hello@aureco.co.uk.

6. Cookies

We use essential cookies to operate the website and optional analytics cookies to understand how visitors use the site. You can manage cookie preferences in your browser settings. We do not use third-party advertising cookies.

7. Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data. You also have the right to data portability and to withdraw consent for marketing at any time. To exercise any of these rights, email hello@aureco.co.uk.

8. Contact

For data protection enquiries, contact our team at hello@aureco.co.uk. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.